Refund Policy

At wetnwildbeautysale, we aim to ensure every customer is satisfied with their purchase. Our Refund Policy is designed to be clear, fair, and straightforward, outlining the circumstances under which refunds are offered, the process to request a refund, and important details to help you navigate the process smoothly.

1. Eligibility for Refunds

Refunds are available in the following scenarios, provided all stated conditions are met:
  • Unused, unopened products: Items must be in their original packaging with all seals intact, returned within 30 days of delivery. This applies to all beauty and makeup products, as we cannot accept returns of used or opened cosmetics for hygiene and safety reasons.
  • Damaged, defective, or incorrect products: If your order arrives damaged, broken, defective, or you receive the wrong item, you are eligible for a full refund (including shipping costs) or a replacement. You must contact us within 7 days of delivery to report the issue.
  • Failed delivery: If your order is not delivered due to an error on our part (e.g., incorrect shipping address provided by us) or a failure by our shipping partner, we will issue a full refund or resend the order at no additional cost.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are damaged, defective, or incorrect:
  • Opened or used beauty products (including lipsticks, foundations, eyeshadows, and other cosmetics).
  • Products that have been tampered with, altered, or removed from their original packaging.
  • Items returned after the 30-day window from delivery.

3. Refund Request Process

To request a refund, please follow these steps:
  • Contact our customer support team at press@wetnwildbeautysale.com with your order number, details of the item(s) you wish to return, and the reason for your refund request.
  • For damaged, defective, or incorrect items, include clear photos of the item and its packaging to help us process your request quickly.
  • Our team will review your request within 24-48 business hours and provide you with instructions for returning the item (if applicable) and next steps.
  • Once we receive and inspect the returned item (for eligible returns), we will confirm your refund and initiate the process.

4. Refund Processing Time & Method

Refunds are processed within 5-7 business hours after we receive and inspect your returned item (or after confirming eligibility for non-return refunds, such as damaged items). All refunds will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider, typically 3-5 business days.

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the refund is due to our error (e.g., damaged, defective, or incorrect item). In such cases, we will provide a prepaid shipping label or reimburse you for reasonable shipping costs upon receipt of proof of shipping.

6. Refund Updates

Once your refund is initiated, we will send you a confirmation email with details of the refund amount and processing timeline. If you have not received your refund within the expected timeframe, please contact our support team for an update.
We reserve the right to update this Refund Policy from time to time to better serve our customers. Any changes will be posted on this page, and we encourage you to review it periodically. If you have any questions about our Refund Policy, please contact us at press@wetnwildbeautysale.com.